Privacy Policy
These terms are in their final legal review. Any change will be posted on this page, with notice, before it takes effect. They are published in English; the English version controls.
About NextLek
What NextLek is. NextLek Company ("NextLek", "we") operates a digital dispatch platform: a website and mobile apps that let healthcare facilities, patients, families and other users submit ride requests, and that transmit those requests to independent Transportation Companies that have registered with NextLek and whose licenses, permits, insurance and credentials NextLek has verified.
What NextLek is not. NextLek is not a transportation provider, motor carrier, taxicab company, ambulance service or employer of drivers. NextLek does not own or operate vehicles and does not transport passengers. NextLek is not a transportation broker and does not sell transportation; it is not a Medicaid transportation broker or a state-contracted NEMT manager. Every ride is provided by an independent Transportation Company under its own licenses, permits, insurance and operating authority, and that company alone is responsible for performing it.
Who the Transportation Companies are. "Transportation Company" means any independent, licensed company or driver that receives ride requests through NextLek. In the apps they are named by what they run: taxi, cab and limousine companies with two or more vehicles are operators and their salaried drivers are ops drivers; a driver who leases a licensed vehicle, or owns and drives a single vehicle, is ops; non-emergency medical transportation companies with two or more vehicles are providers, their salaried drivers provider drivers, and leasing or single-vehicle drivers provider ops. These names describe the business; each one is an independent Transportation Company, and NextLek is none of them.
What NextLek does. NextLek (a) receives ride requests and the information needed to serve them; (b) shows the requester the Transportation Company's price or price range before booking; (c) sends each request to eligible Transportation Companies, nearest available first for "Ride now"; (d) shares the rider's details with the Transportation Company only after it accepts; (e) shows ride status, driver and arrival time; and (f) processes card payments in the Transportation Company's name through NextLek's payment processor, so they settle directly in its own payment account, less the card processing cost, and collects facility invoices as its limited payment collection agent.
Verification. Transportation Companies, their drivers, EMTs and paramedics are screened and licensed or certified by their licensing authorities. Before a Transportation Company can receive requests, NextLek verifies the licenses, permits, insurance, vehicle registrations, inspections, certifications and background checks that the licensing authority for each service requires, and blocks dispatch when any of them lapses. Verification is a condition of using the platform, not a guarantee of how any ride is performed. Each Transportation Company is solely responsible for obtaining, keeping current and complying with its own licenses, permits, insurance and operating authority, and with all laws that apply to its service.
Not for emergencies. NextLek is not an emergency service. For a medical emergency, call 911.
Privacy Policy
NextLek collects only what it needs to get a rider where they are going and back, shares it only with the Transportation Company doing the ride and the people the rider or facility chose, and never sells it. Effective November 1, 2026.
- Who we are. NextLek Company, Fairfax County, VA, USA, info@nextlek.com. NextLek is a digital dispatch platform (see "About NextLek" above).
- Two roles. When a facility books a ride, NextLek handles the patient's information as the facility's business associate under HIPAA, under a Business Associate Agreement; the facility's own privacy notice also applies. When you book through a personal account in the NextLek app, NextLek handles your information as described in this policy.
- What we collect.
- Account: name, mobile number, language, and for staff accounts, email.
- Ride: pickup and drop-off addresses, times, the people riding, and the booking answers (mobility, help needed, oxygen, weight range, notes for the driver).
- Payment: card brand, last four digits and expiry from our payment processor; we never receive full card numbers.
- Location: from the NextLek Driver app while a driver is on a ride or online for Ride now, to show arrival times and verify the visit. The rider app does not track riders' location.
- Transportation Companies: licenses, insurance, vehicle documents and background-check results needed for verification.
- Device: push-notification tokens, and basic logs for security.
- How we use it. To send requests to Transportation Companies, run and track rides, take payment, send ride updates, verify Transportation Companies, prevent fraud, meet legal duties, and improve the service. We do not use health information for advertising.
- Who sees it.
- Transportation Companies: only ride-level details (area, distance, level) until they accept; the rider's name, phone and addresses after they accept.
- The booking facility, and people listed to follow a ride.
- Service providers who work for us under contract (hosting, text messages, payment processing, background checks), each bound to protect it and, where required, under a Business Associate Agreement.
- Regulators, courts or law enforcement when the law requires it.
- We do not sell or rent personal information, or share it for cross-context advertising.
- Security. Patient details are encrypted in our database, staff and facility users sign in with a second factor, every access to patient records is logged, and error reports are stripped of personal details.
- How long we keep it. Trip, billing and verification records for 24 months, or longer where a law or contract requires it; then deleted or de-identified.
- Your choices. You can see your rides in the app, change your language, stop text updates, and ask us to access, correct or delete your information at info@nextlek.com. Some records must be kept by law. For information a facility entered, we may refer you to that facility.
- Texts. We send sign-in codes and ride updates by text message. Reply STOP to stop ride-update texts; sign-in codes are needed to use the service. Message and data rates may apply.
- Children. NextLek is not directed at children. Accounts are for adults; a parent or guardian books for a minor.
- Changes. We will tell you in the app before material changes take effect.
- Language. Published in English and will also be offered in Spanish, Arabic, Amharic, Korean and Chinese; the English version controls.